General Motors Customer Service Contacts

General Motors is an American multinational corporation headquartered in Detroit. It manufactures, markets, and sells vehicles, parts and financial services.

How to reach a person at General Motors

Fax: (517) 272-3709

General Motors Responsiveness rating

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about General Motors

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with General Motors

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

General Motors address

300 Renaissance Center
Detroit, MI 48243

General Motors social media channels

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at General Motors.

General Motors executive customer service contacts

Primary Contact
David Marsh
Global Vice President of Customer Care and Aftersales
300 Renaissance Center
Detroit, MI 48243
david.marsh@gm.com

Secondary Contact
Lin-Hua Wu
Senior VP Chief Communications Officer
300 Renaissance Center
Detroit, MI 48243
lin.wu@gm.com

Mark Reuss
President
300 Renaissance Center
Detroit, MI 48243
mark.reuss@gm.com

Chief Executive
Mary T. Barra
300 Renaissance Center
Detroit, MI 48243
mary.barra@gm.com